If you ordered the wrong item, simply return your Headset Buddy to the address below within 30 days of purchase and once we receive it we will issue a full refund minus S&H.
If you ordered a product with the RJ9 plug on the male end and it isn't working, then you may have the wrong Headset Buddy model. We have a 01-PH35-RJ9A that works with most phones such as VOIP, Nortel, Aastra, etc., and a 01-PH35-RJ9Cisco that works with phones with Cisco IP based technology. We will gladly exchange the adapter for you if you have the wrong one.
Follow the return instructions.